POSITION SUMMARY
The Field Service Technician is a key member of our installation team and a critical influence during client onboarding. This is a field-based, customer-facing role that is responsible for scoping, designing, and installing SpectrumVoIP’s equipment at client sites. We are looking for someone who always demonstrates excellent customer service while working in a self-disciplined environment.
ESSENTIAL JOB FUNCTIONS
- Interact with customers as the front line of the company
- Ethernet cabling installation and termination
- Installation of VoIP endpoints including phones, analog terminals, and other media gateways
- Installation of paging equipment
- Installation or reconfiguration of network routers, firewalls, and peripherals
- Providing general product and service training to new customers
- Follow safety guidelines for the area and all company policies and procedures
SKILLS, KNOWLEDGE, AND ABILITIES
- Understanding of TCP/IP networking
- Understanding of ISP circuits and modems (Cable, DSL, T1, FIOS, etc.)
- Structured network cabling experience
- Working with analog POTS services on 66 and 110 blocks
- Ability to follow detailed installation documentation and provide written progress reports
- Ability to troubleshoot networked office systems e.g. scanners, printers, DVRs, etc.
- Strong communication skills and must be a team player
- Must be organized, self-sufficient, and capable of working with little or no supervision
- Must be able to understand computer networking and network configurations
JOB REQUIREMENTS
- High School diploma or equivalent
- Technical training or degree
- 4+years experience as a field service technician servicing commercial segments
- Must possess a valid driver's license in good standing is required
- Familiarity with Mikrotik and Cisco routing/switching equipment a plus
- Must be physically able and comfortable with climbing ladders up to 12ft
- Able to distinguish all colors
- Related certifications a plus: CCNA, N+, A+, BISCI, etc.
- The ability to travel, which may include overnight/weekend travel is required. Company vehicle provided